Shipping and refunds

DO WE OFFER FREE SHIPPING?

YES! We provide FREE SHIPPING for:

  • All orders over $85 for Expedited Parcels (Canada)

  • All orders over $350 for Xpresspost (Canada)

  • All orders over $500 for Priority Courier (Canada)

I NEED MY ORDER RIGHT AWAY. CAN YOU DO NEXT DAY DELIVERY?

If you would like your order to be delivered as soon as possible, please select 'Priority Courier' at checkout. Estimated delivery times (if order is placed before noon on day prior to desired delivery) are:

  • Next - 1 business day for Canada

  • 1 - 3 business days for the United States

CANADA SHIPPING RATES

Ship Method

Estimated  Arrival Time

Subtotal to $39.99

$40.00 - $84.99

Over $85.00

Expedited Parcel

1 - 7 business days (Canada)

$10.00

$13.00

FREE!

Xpresspost

1 - 2 business days (Canada)

$17.00

$20.00

$23.00

Priority Courier

Next - 1 business day (Canada)

$22.00

$25.00

$26.50

 

UNITED STATES SHIPPING RATES

Ship Method

Estimated Arrival Time

Subtotal to $39.99

$40.00 - $84.99

Over $85.00

Expedited Parcel

5 - 10 business days (United States)

$15.00

$18.00

FREE!

Xpresspost

3 - 5 business days (United States)

$20.00

$25.00

$30.00

Priority Courier

1 -3 business Days (United States)

$75.00

$75.00

$75.00

ARE YOUR PRICES IN CANADIAN FUNDS?

All prices quoted (in-store and online) are in Canadian dollars. The exchange rate will be determined by your credit card company’s daily exchange rate.

DO YOU DELIVER TO HOTELS?

Yes! If you are staying within the Vancouver city limits and would like same day hotel delivery, please select 'Priority Courier' at checkout. If delivery is desired at a specific time or on a certain day, please include instructions on the checkout page. Include your hotel room # in the 'Ship To' address.

DO YOU SHIP INTERNATIONALLY?

Presently The Art of Loving is only able to ship to Canada and the United States.

I CHANGED MY MIND ABOUT AN ITEM. CAN I RETURN IT?

A store credit is available for some returned items. The Art of Loving is unable to provide monetary refunds for returnable items and a gift certificate will be issued instead.

The following items are NOT returnable and are considered final sale items:

  • Sex toys

  • Bondage items

  • Packaged lingerie

  • Hosiery

  • Body stockings

  • Personal/intimate items

  • Costumes

  • Discounted items

MY TOY DOESN'T WORK. WHAT CAN YOU DO?

If your toy malfunctions within 30 days* after you receive it, simply contact us at 1.888294-1821.  or email info@theartofloving.ca and we be happy to work with you to troubleshoot issues and/or provide an identical replacement if the toy is defective and you have mailed it back to us with a copy of purchase receipt.

If the item is deemed defective, a fully working identical replacement will be shipped to you and your shipping costs will be credited to you.  If the original item was not defective, you will be required to pay for us to ship the item back to you. To avoid unwanted charges, please contact us before returning any possible defective item. We are happy to help.

* Some select toys provide extended warranties over 30 days. If you are not sure of the length of your warranty, please contact us 1-888-294-1821 or by email info@theartofloving.ca .

 

If you need further help pleased don't hesitate to contact us.