Your privacy is important to us
We will never give, sell, or rent, any information about you or your order to any company or individual. Shippers (such as Canada Post) are given only the data they need to deliver your order.
We encrypt your information
Your credit card number, name and address are encrypted. If you are paying by credit card, the charges on your credit card statement will read "Taol" and not The Art of Loving.
We package products discreetly
All shipments are discreetly packaged in plain brown boxes, padded envelopes, or shipper-supplied packaging. Our return address appears as "Taol" and not The Art of Loving. Nothing on the packaging identifies the nature of the contents. For shipments to the U.S., the required customs sticker identifies the contents as "toys" or “lotions”.
How we contact you
We do not create or send unsolicited phone calls or email.
Emails are automatically sent to confirm your order, notify you about backorders, and supply you with the tracking number for your shipment.
We contact customers by phone only when there is a question about or problem with an order.
We periodically send email newsletters, which you will receive only if you subscribe either on our site or during the check-out process. You may subscribe or unsubscribe at any time.
We welcome all feedback from our community, including sex tips, product reviews, or any other written material. We pledge to keep that information anonymous, unless you request otherwise. To receive any prizes, the winner will need to supply us with a real name and mailing address, which will be used only for shipping purposes and never published without consent.